Michael Hays joined American Resort Management in August 2016 and serves as the General Manager for Epic Waters Indoor Waterpark opening this fall in Grand Prairie, TX.
His passion for the aquatics and hospitality industry stems from 10 years of operating experience working at Schlitterbahn Waterpark and Resorts in New Braunfels, TX. In 2000, he was specifically tasked to assist in the opening of their first expansion waterpark as an Operations Manager. After graduating in 2001 from Texas State University, Michael served as the Operation Director for the first indoor waterpark in Alaska. From there he has worked with JW Marriott Hill Country Resort and Spa in San Antonio, TX as the Recreation Director and in Jay, VT for Jay Peak Resort as part of their Executive Committee overseeing all aquatic operations. At both of these facilities Michael’s teams were consistently ranked top 3 in all key metrics pertaining to custom service and sales corporate wide.